*only applicable for international students
Students are required to submit a hardcopy of their assignments via the Assignment Drop Box (Located at Student Lounge). Students are expected to submit the assignment by the dateline indicated on the course outline. Extensions may be gr🔴anted under extenuati🦂ng circumstances. (Eg: Death of a family member, severe accidents or illness requiring hospitalization etc.)There will be a 5% deduction for any late submission per day.
Marked assignments are confidential and it is 九游会网址I’s policy not to reveal the grades of its students 💖to any third party.
Administrative forms are availabl༺e and placed beside the assignment drop box. All forms completed and signed must be returned to the office indicated on the form. To avoid delay in processing your application, please ensure that you have read the instructions on the form carefully and includ🦩e any other required information.
The window for all appeals, for 九游会网址I’s Certificate and Advanced Diploma Programmes, is open, for a period of two weeks, from the date of the release of the final results. Students who wish to appeal upon receiving the final results should fill up an Appeals / Feedback Examination Form and submit them to their respective Programme Managers. Any late request or any other appeals outside the appeals window will not be processed.
There will be a fee of S$50.00 (exclusive of GST) payable, upon submission of an appeal. The fee is non-refundable.
Student who do not wish to appeal but would like to seek additional feedback on their academic performance, will have to fill up an Appeals / Feedback Examination Form. Student seeking feedback should fill up this form and submit them to their respective Programme Managers. Students are encouraged to seek additional feedback on their academic performance, and they should submit the request for feedback immediately upon receiving their confirmed results. The window for all feedback is the same as the appeals window, for a period of two weeks, from the date of the release of the final results. Any late requests or any request for feedback outside this window will not be processed.
There will be a fee of S$25.00 (exclusive of GST) payable, upon submission of a feedback. The fee is non-refundable.
All appeals and feedback wiꦅll be highlighted to the Appeal Board. Students will know the outcome of their appeals or receive feedback on their performance, within 4 weeks from the submission of appeal/feedback form. A session will be arranged between the school and the student, to inform them of the outcome or to provide them with the feedback they requ🌌ested.
Certificate & Transcript
The official certificate and transcript will be issued by 九游会网址I upon the completion of the Certificate and Advanced Diploma Programmes. The turnaround time is approximately 2 months. Please note that the certificate and transcript will be withheld if participants have any outstanding fees with 九游会网址I. The certificate and transcript will be sent for processing upon receiving the Request for Certificate form.
Click here for the Dispute Resolution Policy
Please refer to the following ste𝓰ps which would assist you in the course of provision of feedback and if need be, the resolution of disputes and/or grievances.
Students may provide feedback via the following channels:
In the event that the resolution offered to you is unsatisfactory, you will be given the choice to escalate the disputed issue to the Head of Department (HOD). The HOD, together with the QA Department, will investigate your dispute and provide you with a resolution within 3 days from the date of appeal to HOD
At this point, all disputes and grievances should be resolved within the school and the student. In the unlikely case that mutual agreement cannot be reached, the student may file an appeal to 九游会网址i Senior Management who will approach the issue from an independent perspective. A final resolution will be offered within 7 days from the date of appeal to management.
In the event that the student or 九游会网址 Institute is unable to resolve the dispute in congeniality, either party may refer the dispute to the CPE Student Services Centre.According to the CPE Mediation-Arbitration Scheme, parties to a dispute will be referred first for mediation at the Singapore Mediation Centre (SMC). If the dispute is not resolved through mediation, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators (SIArb).
Significant efforts will be placed in seeking a solution for your disputes or grievances. At 九游会网址i, we care to make a difference.
Course Transfer & Course Withdrawal Policy and Procedure
a. Please click here for course transfer and withdrawal policy
b. Please click here for course transfer procedure
c. Please click here for course withdrawal procedure
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